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2019·Proceedings of the ACM on Human-Computer Interaction (CSCW)

The Principles and Limits of Algorithm-in-the-Loop Decision Making

Green, B., & Chen, Y.

⚖️ Decision Making

Abstract

Investigates what happens when humans use AI as a tool rather than a replacement. The study finds that algorithm-in-the-loop decision making does not automatically improve outcomes — humans often defer to the algorithm even when they should override it.

Key Findings

  • Human oversight of AI decisions does not reliably improve accuracy
  • People anchor heavily on algorithmic recommendations even when incorrect
  • The "human in the loop" paradigm may provide false assurance of human control